Delivery Policy for Online Products:
Full payment of all products must be received via our secure online payment gateway prior to shipment and delivery. Once payment has been received, the customer order will be sent to appropriate warehouse facility for shipment.
At any stage, if a customer is experiencing problems in placing their order, they can contact our support desk via the online ‘Contact Us’ form or telephone number here:1-800-719-2467. Payment for products can be made via Mastercard or Visa. We do not accept methods of payment that are not online transactions such as personal checks, postal money orders or cash.
1. Delivery Notifications
You will receive an email at the address you have specified when your order has been dispatched – if applicable, this email contains the tracking number so you can track it online right to your door.
2. Delivery timescales
If placed before 4 pm, subject to passing necessary checks, your order will be shipped within 48 hours. Typically orders are delivered within 4 business days but we recommend expecting delivery within 10 working days.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day. To help ensure a specific delivery date (provided you give us 10 working days notice), you can contact our support desk via the online ‘Contact Us’ form.
2.1. International deliveries
International orders are primarily shipped by USPS Flat Rate Priority Mail, who then passes the package onto your overseas delivery company. Please allow up to 3 weeks delivery time on international orders.
(PLEASE NOTE that for Canadian and International orders, customers may also incur additional customs and duties charges which are imposed by their respective countries, not BiOptimizers).
3. Postage method
Domestic orders are charged $7.75 for shipping & handling within the US.
Orders to Canada are charged $25, and $39 to all other international locations for shipping & handling, depending on your location.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the USPS Flat Rate Priority Mail Envelopes will leave the delivery in your mailbox or on your doorstep.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries or dispatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
6. Bulk supply
We do not supply anyone except consumers. We do not respond to enquiries asking us to supply bulk amounts of goods for supply elsewhere as this is against our terms of contract as an official dealer.
We do, however, supply non-trade bulk orders e.g. for events and meetings - and for a quote on any bulk purchase please use the Contact us option.